Frequently Asked Questions

CloudXBucket is a private cloud storage platform designed to provide you with a secure, simple, and intuitive space to store your personal and professional files. We focus on privacy and usability, ensuring your files are protected and easily accessible without the clutter of unnecessary features.

Unlike many other cloud storage services, CloudXBucket focuses on simplicity and privacy. We don’t overload you with features you don’t need. Instead, we offer an easy-to-use platform with the core functionality of secure file storage and privacy-first encryption. Plus, you can use CloudXBucket as an extension of your local SSD drive when you run out of storage space.

Your privacy is our top priority. We use end-to-end encryption to ensure that only you can access your files. We don’t analyze or sell your data, and all stored files are encrypted both at rest and during transmission. Your files are stored securely, and you control who can access them.

CloudXBucket supports all major file types, including documents, photos, videos, and professional work files. Whether you need to store personal documents or business-related files, CloudXBucket provides a secure and reliable storage solution.

We offer various storage plans depending on your needs, from basic packages for individual users to larger, scalable storage for professionals and businesses. You can choose the plan that best fits your storage requirements.

Yes, CloudXBucket automatically backs up your files to ensure they remain safe and available even in the event of a hardware failure. You can rest easy knowing your files are protected.

Absolutely! CloudXBucket is accessible from any device with an internet connection. You can securely access your files on your computer, tablet, or smartphone from anywhere in the world.

You can upgrade, downgrade, or cancel your subscription at any time by logging into your account and navigating to the billing section. There, you’ll find options to manage your subscription and payment preferences.

Upon cancellation of your subscription your data is immediately removed from our servers and is not recoverable.

Yes, CloudXBucket fully complies with the General Data Protection Regulation (GDPR). We are committed to protecting your personal data and ensuring that your information is processed in accordance with the law.

Yes, CloudXBucket is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We implement stringent safeguards to ensure the security and privacy of all Protected Health Information (PHI) stored on our platform.

We use end-to-end encryption to protect your data both in transit and at rest. Additionally, we have implemented advanced administrative, physical, and technical security measures to safeguard your information.

Yes, CloudXBucket partners with third-party service providers to offer secure cloud storage. We have signed Business Associate Agreements (BAAs) with all relevant providers to ensure they comply with HIPAA’s privacy and security requirements for handling PHI.

A Business Associate Agreement (BAA) is a legal contract between CloudXBucket and third-party service providers that handle or process PHI. It ensures that they comply with HIPAA regulations and protect your data as required by law.

CloudXBucket follows industry-leading security practices, including encryption, secure access controls, and regular audits to ensure that your data remains safe. We are committed to providing a secure environment that meets HIPAA standards for data protection.

If you have any further questions about our HIPAA compliance or data protection policies, please reach out to us at support@cloudxbucket.com